About Cubacel Tur SIM

Cubacel Tur PLUS is a prepaid SIM card from the cuban telecommunication operator ETECSA that allows tourists to access mobile data at any time. At the same time, it eliminates the often unmanageable roaming charges, as there are no costs for the recipient for incoming calls from abroad.

Cubacel Tur SIM has emerged as a unique offering to meet the needs of tourists traveling to Cuba.
The “Tur” refers to “tourism” and indicates that the Cubacel TUR SIM is tailored to the needs of tourists, including telephony, SMS and mobile internet during their stay in Cuba.


Plans:

Starter Package PLUS

+ 10 GB Internet + 100 Minutes +100 SMS
+ Unlimited Facebook + Unlimited WhatsApp

Additional


10 GB

Additional


20 GB

Additional


50 GB

Additional


20
Minutes

Additional


30 Minutes


International distributor / Sale Points online:

https://tourist-sim-cuba.com/

Support in
English, German, Spanish

https://cubacalls.de/

Support in:
German


Questions:

What does the Cubacel TUR SIM
start package contain?

+ 100 SMS
+ 10 GB Internet
+ 100 Calling Minutes

+ Unlimited Facebook
+ Unlimited WhatsApp

How do I activate my Cubacel Tur SIM card?

When you pick up your Cubacel TUR SIM,
it will be activated automaticaly.

How or where to buy a
Cubacel TUR SIM Card?

Purchasing Cubacel Tur SIM cards is only possible online. Although you could also purchase the card via the Internet from Cuba, it is recommended that you make the purchase from your home country.

Who can I contact if I have problems with my
Cubacel TUR SIM?

ETECSA itself gives the telephone number: +53 (5) 2642266, which represents the customer service on site.
The staff speaks Spanish and English.

Important things you should now!

– From the purchase day, you have 30 days to pick your Cubacel TUR SIM!
– The Cubacel Tur Plus SIM 30 days valid, but it can be extended for another 30 days
from the day of top-up. (Only Cubacel Tur PLUS)
– To check the service, you must dial this code: *222#
– To check your balance: *222*887# (*222*TUR#)

Where can I Pick up my Cubacel TUR SIM card?

The pickup is possible at any commercial ETECSA branch in the country (Oficina Comercial or Centro Multiservicio), as well in the following airports:

– Havana International Airport (José Martí):
– Terminal 3 (International Flights): The Cubacel Tur / ETECSA booth is located after customs/migration in the baggage area in Hall C and is open 24/7. If you miss it:
– Terminal 2 (Domestic Flights): In the ETECSA “Minipunto,” it is only open until 7 p.m.

– Varadero International Airport (Juan Gualberto Gómez):
If necessary, ask an official on-site representative where the ETECSA / CubacelTur booth is located.

– Holguin International Airport (Frank País):
If necessary, ask an official on-site representative where the ETECSA / CubacelTur booth is located.

– Camagüey International Airport (Ignacio Agramonte):
If necessary, ask an official on-site representative where the ETECSA / CubacelTur booth is located.

– Santiago de Cuba International Airport (Antonio Maceo):
If necessary, ask an official on-site representative where the ETECSA/CubacelTur booth is located.

– Santa Clara International Airport (Abel Santamaría):
If necessary, ask an official on-site representative where the ETECSA/CubacelTur booth is located.

– Cayo Coco International Airport (Ciego de Ávila):
If necessary, ask an official on-site representative where the ETECSA/CubacelTur booth is located.


Other ETECSA offices where pickup is possible:

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